Legal disclaimer and risk disclosure

This material and information published on this website constitute marketing communication.

The information provided by AuAg Funds AM AB (the “Company”) is intended to give general information about the Company and the funds managed by the Company. The information does not constitute investment advice, a personal recommendation, or an offer to buy or sell fund units or other financial instruments.

Investment decisions should be based on the fund’s information brochure and fact sheet (PRIIP), as well as your own considerations. These documents are available on this website.

Investments involve risk. Past performance is not a guarantee of future returns. The money invested in the fund may both increase and decrease in value, and it is not certain that you will recover the entire amount invested.

The information on this website is not directed at persons in jurisdictions where such information or marketing would be contrary to local laws or regulations.

Fund Company

The fund company for the funds: "AuAg Silver Bullet", "AuAg Precious Core", "AuAg Essential Metals", and "AuAg Gold Rush" is AIFM Capital, a subsidiary of AIFM Group. The fund manager is Eric Strand. The custodian for the funds is SEB.

Concept & brand

The investment solutions described on this website are all created under the brand AuAg Funds™/AuAg Fonder™. AuAg creates investor-friendly investment solutions with a strong focus on precious metals and green tech elements.

Sustainability

AuAg Funds has an internal sustainability process and has Sustainalytics as an external and independent partner in the funds' impact work to promote sustainability (ESG). Christopher Svensson is responsible for AuAg’s Sustainability Process. Read more about our Sustainability work here.

Privacy

AuAg Funds respects your privacy and protects your personal information. Read more about this in our Privacy Policy and Cookie Policy.

Complaints

AuAg Funds AM AB is an investment firm under the supervision of Finansinspektionen (the Swedish Financial Supervisory Authority) and manages our funds on behalf of the fund management company AIFM Capital AB.

A complaint means that a customer, in an individual matter, is dissatisfied with how a financial service or product has been handled. General comments and general dissatisfaction are not considered complaints.

Which complaints does AuAg handle?

AuAg handles complaints about the management of the funds, for example if you believe a fund has been managed in breach of the fund rules. If your complaint concerns the purchase or sale of fund units, the unit value, payments or your account, please contact the fund management company AIFM Capital AB here. If a complaint that belongs to the fund management company reaches us, we will forward it and notify you.

How to submit a complaint

The complaint must be made in writing and sent to:
AuAg Funds AM AB
Attn: Complaints Officer
c/o Convendum
Kungsportsavenyen 21
411 36 Gothenburg
Sweden

You can also email your complaint to complaints@auagfunds.com. Please state your name, your contact details, which fund it concerns and what you are dissatisfied with. Submitting a complaint is free of charge.

How we handle your complaint

We will confirm that we have received your complaint and investigate it promptly. If the investigation takes longer than 14 days, we will contact you within that time to let you know how far the matter has progressed and when you can expect a decision. You will receive a written response with our assessment and the reasons for it. The Complaints Officer is the Chair of the Board.

If you are not satisfied with the response

You can receive free guidance from the Swedish Consumers' Banking and Finance Bureau (Konsumenternas Bank- och finansbyrå, konsumenternas.se) or from your municipality's consumer advisory service. You can also have the dispute heard by the National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se) or by a general court.